Business hours
Call attempted
Response recorded
The call
We test the approved public office number during business hours and after hours.
ZENTO TECH.Get My Law-Firm AuditLaw-Firm Intake Response Audit
Find Out What Happens When a Prospective Client Calls Your Firm
Request a two-call audit of your public office number during business hours and after hours. We document the caller experience, identify the response gap, and show how a firm-approved AI receptionist could handle the next step.
No legal advice. No representation promises. No confidential case information required.
We review your public office number during business hours and after hours, then send a plain-language report with a live demo link.
No commitment. No confidential matter details required.
Law-Firm Intake Audit
Business hours
Call outcome: Voicemail
Response gap: No one answered
After hours
Call outcome: Voicemail
Response gap: No after-hours answer
Next: Review report → Test demo
Example audit preview. Results vary by firm.
Proof Before Promises
Start With What Actually Happened
Zento starts with the caller experience. We measure what happened when someone tried to reach the firm, then show the response path a firm-approved virtual receptionist could provide.
Audit report
Business-hours result
After-hours result
Response-gap summary
The report
You receive a plain-language report showing what a caller experienced and where the response path stalled.
View an example reportLive demo
“I need a consultation…”
“Let me check availability.”
The live demo
Test a law-firm intake demo configured with approved questions, escalation rules, and booking logic.
Try the demoExample Report
Example only — no client information shown.
Example Law Firm, L.P.A. · Call Audit
Business hours
Mon, 10:14 am
Outcome: Voicemail
After hours
Mon, 7:20 pm
Outcome: Voicemail
What this means: 2 of 2 calls reached voicemail. Some callers with urgent questions may not leave a message when they reach voicemail, so the next step is to review how a firm-approved receptionist would answer, capture intake, and route the matter.
Who This Is For
Built for Firms That Depend on Inbound Calls
Best fit: firms that receive regular inbound calls and want to improve response coverage without changing their professional standards.
Miss calls during court or client meetings
Rely heavily on voicemail
Receive after-hours inquiries
Use a receptionist or answering service
Want better intake visibility
Need strict control over what an AI system can say
Built and operated by Zento Tech for service businesses that depend on inbound calls.
The Intake Problem
It Usually Starts Before the Consultation
A prospective client may call while the team is in court, with another client, after hours, or between intake tasks. If the caller reaches voicemail, hears an unclear option, or receives no timely next step, the firm may never get another opportunity.
During court
The front desk cannot answer while your team is in a hearing or trial.
After 5 p.m.
Prospective clients may reach out after the office closes, when fewer staff are available to respond.
Lunch or staff shortages
Coverage gaps are where inquiries stall and callers move on.
When the line is busy
A busy signal or hold queue sends the next call to voicemail.
A missed response creates a risk of losing the opportunity — not necessarily a lost case. The point of the audit is to measure the gap before it costs the firm.
A Simple Four-Step Process
Measure the Gap. Then Fix the Response.
Request the audit, watch the response path get measured, review the report, and test your own configured demo.
Request the audit
We test the response path
Review the report
Test your live demo
Hear the Experience Before You Buy Anything
Test a live Zento demo using a fictional intake scenario. Ask about the firm, request a consultation, or test an urgent-message workflow. Please do not share real client or case information.
Try a prompt
No confidential information — fictional scenarios only.
- “I’m looking for a consultation about a car accident.”
- “How can a new prospective client request an appointment?”
- “How would an urgent message be routed after hours?”
Demonstration only. The AI does not provide legal advice, determine legal rights, confirm representation, or replace the firm’s conflict, intake, or professional-judgment processes.
Legal-Firm Safeguards
Your Firm Sets the Boundaries
Every workflow is configured around the firm’s approved scripts, routing rules, and escalation instructions. Review Privacy and Data Handling
Firm-approved scripts
Responses are based on the firm's approved information and instructions.
No legal advice
The system is configured not to provide legal advice, interpret law, recommend legal strategy, or promise an outcome.
Intake controls
The firm decides which questions may be asked and which information may be collected.
Firm-defined conflict-screening workflow
Conflict-related screening and escalation rules are configured by the firm.
Urgent matter routing
The firm defines what qualifies as urgent and where those matters should be routed.
Human handoff
The firm decides when the AI should transfer, notify, schedule, or stop.
What You Receive
Your Audit Includes More Than a Score
- Business-hours call result
- After-hours call result
- Response-gap summary
- Answer-rate summary
- Suggested intake workflow
- Recommended escalation rules
- Example AI receptionist configuration
- Live demo link
- Optional consultation
Controlled Pilot
Start With a Controlled Pilot
Begin with one practice area, one approved intake flow, and one defined escalation path. Review the call experience and lead-handling process before expanding.
Request a no-obligation intake audit.
Get My Law-Firm AuditOne practice area
One approved intake flow, one escalation path — before anything scales.
Call experience first
Measure what callers experience before changing how the firm handles them.
What Happens Next
After You Submit
Typical delivery: within one business day after firm details are confirmed.
- 01
We confirm your firm details.
- 02
We review the agreed call scenario.
- 03
We test the response path.
- 04
We send your report and demo link.
- 05
You decide whether a pilot makes sense.
Request an Audit
Request Your No-Obligation Intake Audit
We’ll use your information only to prepare the audit and discuss the appropriate response workflow. Please do not submit confidential client information or describe an active legal matter.
- Two silent test calls — one business hours, one after hours
- No message plays, no audio recorded
- Report within one business day
Hear the live AI demo at Call (614) 666-6192
FAQ
Answers Before You Ask
Does the audit claim I am losing cases?
No. The audit reports call-handling behavior only. We document what a prospective caller actually experienced during business hours and after hours, and show the response path a firm-approved virtual receptionist could provide. We never estimate dollar loss or claim a specific case outcome.
Do you actually call my office?
Only if you request an audit and approve the call scenario. The two-call audit is a silent measurement: it connects and hangs up, records whether a person, a machine, or nothing answered, and reports the result. No message is played and no one is spoken to.
Will the AI give legal advice?
No. The system does not interpret law, recommend strategy, or promise an outcome. It answers approved routine questions, collects the intake details your firm decides to capture, and routes anything needing legal judgment to a person. Your firm controls the script, the rules, and the escalation path.
Who decides what the receptionist says?
Your firm does. Nothing goes live until you review the approved language, intake questions, booking flow, conflict-screening rules, and urgent-matter routing. When something needs to change, you change it — the system follows your instructions, not its own.
What happens to after-hours calls?
After-hours is where most firms lose prospective clients, so it is covered first. The receptionist answers, captures approved intake details, and books consultations against the rules you set — or flags urgent matters for the person you designate. Your team gets the record before the next business day.
How much does the audit cost?
The intake audit itself is free and no-obligation — requesting it does not commit you to anything. Pricing for the Zento response system depends on the configuration and usage your firm chooses, and is only discussed after you have seen the report.
How quickly will I receive the report?
Typically within one business day after your firm details are confirmed. We review the agreed call scenario, place the two test calls, and send the plain-language report with a live demo link.
Do I need to install anything?
No. The audit uses your firm's approved public contact path, and the demo can be tested from a browser or a phone. Nothing is installed on your systems to run the audit.
Does this replace my receptionist?
No. Zento is designed to support the firm's approved intake and routing process. The firm decides when calls should be answered, transferred, scheduled, escalated, or handed to a person. It is a support layer, not a replacement for your staff.
What information does the system store?
The audit records call-handling outcomes — whether a person, a machine, or no one answered — not call content or confidential case details. This page does not collect confidential client information. For details on what is retained and how to request deletion, see the Privacy Policy or contact Zento directly.