Keep every inquiry visible and ready for a response.

$97 per month for one user, connected customer records, booking, email, SMS, and response tools.

One unanswered call can become a customer who calls the next business on the list.

What you get

What changes when Respond is running.

01
Bring calls, texts, emails, web chat, and social messages into one inbox.
02
Keep every conversation, appointment, and next step attached to the customer record.
03
Use missed-call text-back, booking, reputation, landing-page, and reporting tools from one account.

Everything included

The platform behind every response.

1 user

One user can manage customer conversations, records, appointments, and follow-up from the account.

5,000 emails or 400 SMS

The plan includes 5,000 emails or 400 SMS every month.

CRM and contact records

Customer details, conversations, notes, tags, and next steps stay attached to one searchable record.

Unified inbox

Calls, texts, emails, web chat, and social messages stay in one conversation thread for each customer.

Email marketing and social planning

Create email campaigns and plan social posts from the same account used for customer records.

Missed-call text-back

A missed inbound call starts an automatic text-back so the inquiry does not sit unanswered.

Appointment booking and calendar

Booking pages, calendar sync, confirmations, and reminders move customers toward a scheduled appointment.

Website chat widget

Website conversations enter the same inbox and customer record used for calls, texts, and email.

Reputation management

Send review requests after an appointment and manage responses from the same account.

Landing pages

Build lead-capture pages that send new inquiries directly into the customer-response workflow.

Reporting

Track response activity, booked appointments, and the actions connected to each opportunity.

Usage and billing clarity

Platform fee and usage stay separate.

Respond includes 5,000 emails or 400 SMS every month for 1 user.

Usage beyond the included email or SMS allowance, plus phone minutes and AI voice usage, is metered separately.

Phone, SMS, email, and AI usage are billed separately based on actual use.

Before you buy

Questions buyers ask first.

What is billed separately and why?

Respond includes 5,000 emails or 400 SMS every month for 1 user. Usage beyond the included email or SMS allowance, plus phone minutes and AI voice usage, is metered separately. Phone, SMS, email, and AI usage are billed separately based on actual use.

What happens right after I buy?

Activation starts on a setup call to confirm the business contact details and communication channels that should be connected.

Can I change plans later?

Plan changes are reviewed with Zento Tech so usage limits and configuration stay aligned with the business. The timing is confirmed when the change is requested.

What is different about Respond?

Respond gives one user the core CRM, inbox, booking, missed-call, email, social, reputation, landing-page, chat, and reporting tools.

Zento Respond

Keep every inquiry visible and ready for a response.

$97 per month. 5,000 emails or 400 SMS included every month. One unanswered call can become a customer who calls the next business on the list.

Get Started